FAQ

Frequently Asked Questions:

What areas do you serve?

We operate in and around the greater Houston and Austin metropolitan areas. The areas we serve can be viewed on our About Us page. We are constantly expanding as our business grows so if you are unsure if we are available in your area, don’t be shy, contact us and we’ll do our very best to accommodate your home.

Do you offer any type of guarantee?

Of course! Your satisfaction is our number one priority. If you’re unhappy with our service, we’ll re-clean your home at no additional charge.

Do I have to sign a contract?

We’ll never ask for a contract! You can change or cancel your service at any time.

What do I select if I only want some of the rooms in my home cleaned?

We use the “number of bedrooms” mostly as an estimate of the size of the home, and typically try to find a good, fair balance if you’re only getting a portion of your home cleaned. If you have a 4 bedroom home and would only like 2 of the bedrooms cleaned, for example, we’ll provide a custom rate somewhere in the middle (usually a 3 bedroom rate). This is to accommodate for large living areas, hallways, bathrooms, etc…that accompany larger homes. Give us a call and we’ll work something out!

Do I need to prepare my home before cleaning?

It’s completely up to you. You may want to pick up clothing, toys, and other personal items before we visit, but if you can’t get to it, we’ll organize it for you. Please let us know before your cleaning service if there is anything specific you want us to do/not do so that we can be prepared.

How much does it cost to clean my house?

Check out our Services & Pricing page where you can customize your cleaning package.

Do you provide commercial cleaning as well?

Yes! We are happy to serve nearly any size commercial property in the Houston area. For more information on pricing, check out our Commercial Services page or contact us.

How can I pay for cleaning? Do you accept credit cards?

We accept online payments prior to your cleaning service in the form of all major credit or debit cards. You can also pay with your credit or debit card at the time of your cleaning. We no longer accept cash or check.

Do you provide cleaning supplies?

We provide all the necessary equipment essential for cleaning your home. Unless you have a special type of brand, or a particular product you want us to use, we will only use eco-friendly products to ensure the safety of you and your family.

I have pets in my house, what should I do with them?

Most animals are not a problem so long as they are secured. We advise that you please put large dogs and any lions or birds of prey in an area that is not being serviced.

Do I need to be home?

No. So long as there is someone to let us in, by the time you are back, your home will be in pristine condition. If you choose to not be home, please let us know ahead of time if there is an access code to get to your home.

Can I schedule services in advance and in regular intervals?

Of course! We encourage you to schedule easy, regular appointments so that your home will always be in tip-top shape and you will have one less chore to worry about.

How soon can you be here?

We offer 24 hour, round the clock scheduling – that’s one of the many things that sets us apart from other maid services! When you book your appointment, you’ll be able to check the calendar and schedule an appointment at your convenience. Need a rush job? Not a problem! Give us a call and we’ll get you squared away. Houston is a big city and we have a big team! Same-day appointments are available in some circumstances. However, we typically ask for at least 12-24 hours notice. Give us a call and we’ll check our schedule!

What if I need to cancel or reschedule?

No problem! Just give us a call to let us know that you’ll need to change or cancel. We know you’re busy and we’re happy to work around your schedule. However, if possible, we ask that you give us 24-48 hours notice so that we may accommodate you better.

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If you have additional questions, please contact us and we’ll be happy to help!